We get there and there was no hot tub and the pool was closed. The room was quite small and the ac was weak. The tv was bolted to the wall so it was difficult for both of us to watch. They don't have a pet fee and that is wonderful! However, we returned from being gone all day looking forward to a nice clean room, come back and it hasn't been touched! I go to complain and the front staff (who were all incredibly sweet) said that the maid was scared to go in due to the dog. Now this I can understand however NO ONE contacted us to find out if the dog was there. They said that they called the room but no one answered..... because we weren't there! The breakfast was standard except no fruit and minimal options. The shining star had to be the staff, they were very hard working and helpful.
The room and bathroom was very clean and we were lucky to get the room right next to the office so easy to go in if anything was needed and easy to get to for check out inter morning as well as to get to the breakfast. Only problem with the room was that they placed a table right in front of the AC/Heater unit and you had to fight the chair just to get to it. Poorly planned in my opinion!
Much older version of this franchise but was clean. Breakfast items wide selection with hot bar items good and hot as well as plentiful. Hotel right on main drag but relatively quiet at night.very reasonable cost for one night stay.
The breakfast was delicious and enjoyable. Our stay was great!
The place was very nice and clean, tastefully decorated. The hot breakfast was very good, nice choices. An exercise room would make it better and indoor pool but we were pleased with the place.
I am writing this review based on the room and customer service. I have not had the breakfast yet so can't review that at this time. We checked in at like 4pm and the front desk was very nice had no issues. We came to our room and it was just as seen on line. Very clean and neat. The shower was amazing. Our room was already cool not hot and sticky like we expected. They must of turned ac on for us which is a big plus for my husband. THE BED IS VERY SOFT! I went to front desk and asked for shampoo and an extra blanket the girl at the front was very kind and gave me 3 bottles of shampoo and said she would bring blanket to room. She brought me two blankets even though I only asked for one which I loved cause I get very cold also she walked in the rain to get it to me with in 10 minutes of me going to the office. I have been to other hotels and they take all night to bring you and extra blanket. This place is worth the money you spend! I really think this is a great price for the room....for this type of services I would of paid more.
Best Western El Rancho Palacio is a US Lodging based in Roswell, New Mexico. Best Western El Rancho Palacio is located at 2205 N Main St, Roswell, NM 88201, USA.
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