The credit card processing is horrible.
This location is shady as Hell, the attendant kept speaking about mandatory insurance the Hertz imposes on the bill...for 200 dollars. They also supposedly ran my credit without authorization on my credit card, then showed me a random printout that wasn't mine which said call equifax for more credit score info. They then recanted their statement and said it's my bank (Wells Fargo), whom I called in front of the Hertz Employee and was told by my bank there were no holds on my account and the needed funds were available. If my co-worker wasn't present there, I would've been stranded. DO NOT....I REPEAT DO NOT RENT FROM HERTZ Roswell, NM. Oh and I was also not allowed to speak with the manager via telephone.
I had to rereserve after the attendant refused to swipe a card more than twice... almost got stranded without a card.
Pricy , but got me out of a bind when I was stuck in Houston. Thanks hertz ! 4 stars cause you so $$$%
This location has some unprofessional employees! I get stranded in Roswell in a Hertz Rental car and get told to remain stranded in Roswell until Sunday morning and to call them first thing at 9 am on Sunday to get assisted. So I call on Sunday right at 9 am... and NO ANSWER- NO MESSAGING System... i call AGAIN and of course NO ANSWER. i call about 3 more times and finally some girl named Elizabeth answers at 9:10 am only to rudely tell me that "she will call me back real quick"... I then get NO HELP from this Hertz location. After being stranded with no way to get around this unfamiliar and weird town, I cant get an exchange from this Hertz because they are not a corporate office. so this location is USELESS for someone already in a Hertz rental who needs assistance or an exchange of vehicles due to be given a faulty and unserviced car from Hertz. USELESS!!!!
It rejected cards that work anywhere else.
Hertz is a US Car Rental based in Roswell, New Mexico. Hertz is located at 1 Jerry Smith Cir #7, Roswell, NM 88203, USA.
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