This is my first time writing a review so that tells you how unprofessional this experience was. I had purchased a wedding ring and band from them 5 years ago. Coming up on our 5 year anniversary so I wanted to get the matching band. I just got off the phone with Mr. Martin and I asked how to go about getting the same one ordered. He said you have to bring it in. I asked if they still had the info from my purchase and he says no. I said I have all the info (paperwork with description signed by him) and pictures is there any other way so it doesn't ruin the surprise. Very blunt and frustrated said you need to bring it in I can't see it. I said I'm on a fire in Arizona any way I could email you the pics and info. He proceeds to say I told you I need to see it (He's very frustrated at this point and I've only asked a couple questions). I said wow thanks for trying to help doesn't seem like you want my business. He says ok bye and hangs up. Wish I would have never given them business in first place!! It's seems more and more that businesses don't care about their customers these days and it blows me away how they stay in business. I would highly recommend going somewhere else.
Great people, service and prices
Martins Jewelry Gifts is a US Jewelry Store based in Roswell, New Mexico. Martins Jewelry Gifts is located at 4501 N Main St # 51, Roswell, NM 88201, USA.
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